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Client
Internal Revenue Service (IRS)
Goal
Provide the IRS with a vision for a taxpayer-centered IRS.gov.
Problem
How do we communicate simply and accurately about one of the most complex systems that nearly every American must interact with?
Solution
Develop a lean site that addresses the top tasks most taxpayers are seeking to accomplish. Demonstrate an agile design process with users that cuts costs and improves outcomes.
Services Provided
Project Management, User Research, Writing & Editing, Creative Vision, Publishing Model and Governance Planning
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