Client
US Substance Abuse and Mental Health Services Administration (SAMHSA) & Centers for Medicare & Medicaid Services (CMS)
Goal
Empower people to seek behavioral health support and services.
Problem
How do we get people struggling with mental health, drugs, or alcohol to reach out for the help they need and deserve?
 FindSupport.gov |  President Biden called for improved digital tools to connect people with care |
|---|---|
 The team conducted 60+ individual research sessions |  We grounded the work in moving people from contemplation to action |
 Early prototype--designing for a mobile-first experience |  User research data collection method |
 Cardsorting to determine the best name for the site |  We consolidated Medicaid and CHIP information for each state to improve access |
 The launch of FindSupport.gov was promoted by the President, VP, other leaders |  FindSupport.gov is also available in Spanish at EncuentraApoyo.gov |
Solution
Create an inclusive, human-centered, accessible, plain language resource for people to find information to navigate the complex behavioral health landscape.
Services Provided
Team and Contractor Management, Presenting to Executives and Stakeholders, Plain Language Writing, SME Review Process, Policy Navigation, User Research, Project Management
Results
In May 2023, the site was launched in support of Mental Health Awareness Month. In September 2023, the Spanish version was launched. In the first 4 months, there were over 111,000 page views. The site has become a cornerstone of SAMHSA outreach to the public.
Check It Out
Press