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Client
Massachusetts Department of Public Health
Goal
Communicate swiftly with all people in an emergency situation.
Problem
How do first responders and shelter staff communicate with people with communication challenges—including people with limited English proficiency, hearing impairments, and cognitive disabilities?
 Situation based navigation |  Identifying types of support service |
|---|---|
 Communicating food allergies |  Tips for first responders |
Solution
Work with both first responders and people with communication challenges to develop a paper and mobile icon-based communication system.
Services Provided
User Research, Writing & Editing, Creative Vision
Check It Out
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