Client
US Department of Veterans Affairs (VA) and the Department of Defense (DoD)
Goal
Provide Veterans with less-than-honorable discharges a step-by-step guide for completing a complex process where they must decipher which of 2 different forms to complete and 8 different boards to apply to based on the smallest details of their case.
Problem
How do we provide Veterans who experienced discrimination based on sexual orientation, sexual assault, PTSD, or a traumatic brain injury (TBI) with a clear path forward to redeem their full Veteran status?
 Understand if you qualify |  Answer a few simple questions |
|---|---|
 Get your results |  Response has been positive |
Solution
Create an interactive online tool that provides Veterans with plain language, accurate information about how to apply for a discharge upgrade. By answering 9 questions or less, Veterans are provided with 1 of 10,000+ possible results -- a truly customized experience.
Services Provided
User Research, Stakeholder Management, Writing & Editing, Creative Vision, Logic & Information Architecture
Check It Out
va.gov/discharge-upgrade-instructions
Press